ANZCP Terms & Conditions

ANZCP has a number of policies and terms and conditions, you can access these documents by clicking on the links below.

Membership Code of Conduct

ANZCP Members will respect individuals’ rights, dignity and culture in the provision of out-of-hospital care. They will practice in a non-discriminatory manner, acknowledging the potential vulnerability of the individual as a patient.

  • ANZCP Members accept the moral autonomy and legal right of individuals to make informed choices in relation to their out-of-hospital care.
  • ANZCP promotes and upholds the provision of quality out-of-hospital care for all people by appropriately qualified professionals. Members will adhere to the principles of beneficence and non-maleficence in the care of all individuals.
  • ANZCP Members will hold in confidence any information obtained in a professional capacity, using professional judgment only where there is a clear need to share information for the therapeutic benefit and safety of a person. This includes the injudicious use of any form of social media to breach patient confidentiality. Members will understand and apply the principles of informed consent.
  • ANZCP Members will fulfil the accountability and responsibility inherent in their roles. As morally autonomous professionals, ANZCP Members are accountable for their clinical decision-making and have moral and legal obligations to provide high-standard and safe out-of-hospital care.
  • ANZCP Members understand the need to maintain high standards of professional and personal conduct. Members will maintain clinical currency through ongoing, appropriate professional development.
  • ANZCP Members will act at all times with professional courtesy and integrity, including interactions on social media.

Membership Terms and Conditions

  • ANZCP is a member organisation governed by a Constitution and Certified Rules.
  • ANZCP has a Code of Conduct that all members are required to adhere to.
  • ANZCP has a restricted membership – to those working in the paramedicine field or studying to be a paramedic, and other pre-hospital professions (such as doctors and nurses). Membership applications will be reviewed and assessed by an administrator and determined whether the applicant is eligible to be a member by the Constitution and Rules. Applications will usually be determined within 14 working days and applicants will be advised of the outcome of their application.
  • Memberships are non-refundable. Memberships have a cooling off period of 7 days from the time we approve your membership and payment, in which case a refund is permitted. A refund for memberships used longer than the cooling off period may only be permitted under exceptional circumstances.
  • Memberships are not transferable.
  • When you first join, your membership is for a minimum period of 12-months. If you pay by Payroll Deduction, Direct Debit or monthly Credit Card, you are required to pay for 12 months of membership even if you decide to no longer use the membership. If you stop or cancel your Payroll Deduction, Direct Debit or monthly Credit Card, you will be liable for the remaining part of the 12 months membership fee, and we will invoice you for that payment.
  • Student, Volunteer and Retired memberships require the full 12 months payment in advance.
  • All reduced price memberships (membership promotions and special offers) require the full 12 months payment in advance when joining or renewing.
  • If you renew your membership by paying for the full 12 months in advance, then the membership is non-refundable and not transferrable if you decide to no longer use the membership.
  • If you renew (or continue) your membership after the first 12 months, and pay by Payroll Deduction, Direct Debit or monthly Credit Card, your membership is ongoing and you must give 30 days notice to resign your membership. You will be liable for any membership payment arrears, but not for any unused months of the 12 month membership.
  • If you wish to resign your membership, you need to email membership@anzcp.org.au to formally resign.
  • When you resign your membership with ANZCP you will automatically be moved to an ANZCP Website Subscriber account, unless you notify us otherwise, and you agree to those Terms and Conditions.
  • By submitting a membership form and payment you are agreeing to these terms and conditions, agree to the ANZCP Privacy and Security Policy, and the ANZCP Refund and Exchange Policy

Website Terms & Conditions

By registering as a subscriber on ANZCP's website you agree to the following terms and conditions.

  • As a subscriber, you will receive certain benefits, including but not limited to:
    • Access to register for ANZCP CPD and Conferences,
    • Access to some online learning content,
    • Access to an Account page that will hold your details, online learning completed on the ANZCP website and other activities you undertake,
  • You agree to ANZCP communicating with you from time to time in relation to, but not limited to:
    • ANZCP Membership offers and promotions,
    • ANZCP Online learning opportunities,
    • ANZCP CPD and Conference offers and promotions,
    • Paramedic Shop offers and promotion,
    • Newsletters in relation to College News, National Registration and other items of relevance to paramedicine.
  • You agree to the ANZCP Privacy and Security Policy and the ANZCP Refund and Exchange Policy.
  • You can cancel your subscription with ANZCP at any time by emailing membership@anzcp.org.au. Your details will be removed from our system, including any details of past events, online learning undertaken, payments and invoices, and all associated certificates. ANZCP will not store or supply any of these details at a later date, as they will be deleted from our system.

Policy Overview

The Australian and New Zealand College of Paramedicine Ltd (ANZCP) puts the needs of our members first. We are committed to providing value-for-money membership services for our members. Our Refund Policy sets out the commitments we make to all our members and some of their responsibilities as members. To discuss your refund please contact us via email at membership@anzcp.org.au or call 0419 419 085.

Membership Fees

ANZCP membership subscription is a non-refundable fee. New members and existing members should take all care to consider ANZCP membership benefits and fees before entering into or renewing their ANZCP membership. Membership applications will usually be determined within 15 working days and applicants will be advised of the outcome of their application.

In the case of a member making an application in writing to the General Manager within 30 days of making the payment, a refund will be considered. The application must state the reasons for the request of refund of membership fees. A $30 administration fee will apply to handle the process.

CPD Workshops

You may cancel your workshop booking without penalty or obligation by submitting to ANZCP an email giving at least 3 days notice prior to the relevant workshop. Cancellations made within three days of the workshop will not be refunded. If you are unable to attend for any reason you may have someone substitute for you – just call ANZCP prior to the event on 0419 419 085 to advise of the change. If insufficient registrations are reached or presenters become unavailable ANZCP has the right to cancel workshops and full refunds will be given. ANZCP takes no responsibility for any additional costs incurred to the registrant.

Conferences

You may cancel your conference booking without penalty or obligation by submitting to ANZCP an email giving at least 7 days notice prior to the relevant conference. After this date, payment of 50% of the full fee will be charged to cover expenses, including lost revenue. Cancellations made within three days of the conference will not be refunded. If you are unable to attend for any reason you may have someone substitute for you – just call ANZCP prior to the event on 0419 419 085 to advise of the change.

If insufficient registrations are reached or presenters become unavailable ANZCP has the right to cancel conferences and full refunds will be given. ANZCP takes no responsibility for any additional costs incurred to the registrant.

Merchandise

If a member is not satisfied with the ANZCP merchandise, members are to contact the ANZCP General Manager within 5 business days of the delivery date. ANZCP does not provide a refund or replacement if you change your mind. Your must have your proof of purchase (receipt) available for ANZCP to review.

ANZCP is happy to exchange sizes if the item still has its tags and is undamaged. Members are responsible for the additional postage costs with exchanged merchandise. Shipping and handling fees are non-refundable. All returns must be pre-paid by the buyer. Please allow 10 days from the day you return your product for your account to be credited or your exchange product to be redelivered.

For faulty items, these will be inspected by ANZCP and if the item is deemed to be faulty due to manufacturing, ANZCP will replace or refund free of additional postage changes. If deemed not to be faulty, it will not qualify for an exchange or refund under this return type.

General Information

  • ANZCP collects and administers a range of personal information for the purposes of maintaining their database of members, website subscribers and customers. The organisation is committed to protecting the privacy of personal information it collects, holds and administers.
  • ANZCP recognises the essential right of individuals to have their information administered in ways which they would reasonably expect – protected on one hand, and made accessible to them on the other. These privacy values are reflected in and supported by our core values and philosophies.
  • ANZCP is bound by the State and Territory Privacy Laws, the Information Privacy Act 2000, as well as other laws, which impose specific obligations when it comes to handling information.
  • In broad terms this means that we:
    • Collect only information which the organisation requires for its primary function;
    • Ensure that stakeholders are informed as to why we collect the information and how we administer the information gathered;
    • Use and disclose personal information only for our primary functions or a directly related purpose, or for another purpose with the person’s consent;
    • Store personal information securely, protecting it from unauthorised access; and
    • Provide stakeholders with access to their own information, and the right to seek its correction.
  • ANZCP will adhere to the Procedures outlined below.

How We Collect Personal Information

  • Companies that are in the Envato group of companies
  • Subcontractors and service providers who assist us in connection with the ways we may use personal information (as set out above)
  • Our professional advisers (lawyers, accountants, financial advisers etc)
  • Regulators and government authorities in connection with our compliance procedures and obligations
  • A purchaser or prospective purchaser of all or part of our assets or our business, and their professional advisers, in connection with the purchase
  • Other people where we are authorised or required by law to do so.
  • Provide general administrative and performance functions and activities.

Collection

ANZCP will:

  • Only collect information that is necessary for the performance and primary function of ANZCP.
  • Notify members, subscribers and customers about why we collect the information and how it is administered.
  • Notify members, subscribers and customers that their information is accessible to them.

Use and Disclosure

ANZCP will:

  • Only use or disclose information for the primary purpose for which it was collected or a directly related secondary purpose.
  • For other uses we will obtain consent from the affected person.

Data Quality

ANZCP will:

  • Take reasonable steps to ensure the information we collect is accurate, complete, up-to-date, and relevant to the functions we perform.

Data Security and Retention

ANZCP will:

  • Safeguard the information we collect and store against misuse, loss, unauthorised access and modification.
  • Use professional companies to destroy personal records in accordance with federal legislation.

Openness

ANZCP will:

  • Ensure stakeholders are aware of ANZCP’s Privacy Policy and its purposes.
  • Make this information freely available in relevant publications and on the organisation’s website.

Access and Correction

ANZCP will:

  • Ensure individuals have a right to seek access to information held about them and to correct it if it is inaccurate, incomplete, misleading or not up-to-date.

Anonymity

ANZCP will:

  • Give members, subscribers and customers the option of not identifying themselves when completing evaluation forms or opinion surveys.

Making information available to other service providers

ANZCP will:

  • Can only release personal information about a person with that person’s expressed permission. For personal information to be released, the person concerned must sign a release form.
  • Can release information to third parties where it is requested by the person concerned.
  • Can disclose specific information in response to a court order or required by law.

Responsibility

ANZCP’s Board and General Manager are responsible for adopting this policy.

ANZCP’s Board and all staff members, contractors and volunteers are responsible for the implementation of this policy. ANZCP General Manager is responsible for monitoring changes in Privacy legislation and for reviewing this policy as and when the need arises.

Website

As with many websites, we gather information about how visitors use our website. We may use the information we collect to:

  • Operate, provide, improve and maintain the Website
  • Customise and/or personalise your communications and shopping experience
  • Better respond to your customer service inquiries
  • Communicate with you about your membership, subscription and service needs
  • Communicate with you about our services, products and events, and for other promotional purposes
  • Improve our business
  • Administer contests, promotions, surveys or other website features

Security

We always use industry-standard encryption technologies when transferring and receiving member and customer data communicated to or from our website. We do not transmit, process or store credit/debit card data through our website. Our online payment gateway adhere to all PCI DSS requirements. The security of our stakeholder information is of great importance to us, and we will take all reasonable precautions to ensure that your details are protected.

We take great care with the information we hold about you. Our aim is to ensure that any details are securely protected from misuse, loss, and unauthorised access, modification or disclosure. We will take reasonable care to make sure that we keep your information in an accurate, complete and up to date manner. When that information is no longer needed, it will be permanently destroyed or de-identified.

Whilst it is true that no system is ever completely secure, we believe the measures we have implemented provide appropriate protection.

You may be able to access external websites by clicking on links we have provided on our website. However, these websites are not subject to our privacy standards, policies and procedures, and we expressly disclaim any loss or liability arising in relation to your access to, or any information you disclose on, those websites. You will need to contact or review those websites directly to ascertain their privacy standards, policies and procedures.